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Why Investigative Case Management Software Is Needed

Improving Investigations: The Case For Case Management Solutions

Case management solutions are gaining ground. As noted by Miltech, a military technologies resource, the market is headed for “massive growth” through the next decade as companies recognize the need for reliable and adaptable case management tools. The result? These solutions are no longer “nice to have” but necessities for accurate, results-driven outcomes. Here’s a look at how cutting-edge case management tools can improve investigations.

Data-Driven Decisions

According to banking news publication Bank Systems & Technology, ineffective case management systems may hold companies back. If investigations aren’t completed in a timely fashion and collected evidence isn’t reliable, case outcomes aren’t favorable.

The biggest sticking point for companies with aging case management tools or lacking a case management system? Data. The sheer volume of data generated by user actions, software processes and Internet-facing interactions can quickly overwhelm the capacity of local IT to store and process. Meanwhile, legacy tools are often forced to keep some data and discard other key assets. Thus, making it difficult for companies to establish solid motive, collect evidence and design appropriate outcomes. As a result, data-driven case management solutions are critical to investigative success: Organizations need tools capable of collecting data in real time, analyzing this data for key patterns, and ensuring this data is accessible on demand by investigators or law enforcement professionals.

Centralized Management

Case management tools are also critical to help centralize collected data and evidence. Here’s why: In a cloud-based, distributed-server world, it’s easy to lose track of where exactly data is stored and how this data is handled. For investigations, this is problematic — and potentially disastrous — especially if courts or administrative bodies request an audit of all collected evidence and its origins. The right case management tools centralize all case-related data under a single virtual umbrella, allowing investigators to easily access emails, videos, audio recordings and other pieces of evidence quickly and seamlessly.

In addition, all access to case data is logged and date/time stamps are included with each new piece of data added to the database. In addition, centralization improves speed if cases must be shifted from local investigators to municipal or federal law enforcement.

Multi-Layer Collaboration

One key benefit of the cloud that companies can’t do without? Collaboration. Without case management tools in place, businesses lose this ability for investigations, in turn reducing the overall speed and efficacy of case processing.

What does multi-layer collaboration look like? It starts with the ability of investigators to easily share data and make changes to case files that are both documented and applied across all access points. This is critical for fraud or data breach cases that take place across multiple offices located in different states or countries around the world. When investigators can’t easily “talk” to one another by adding new case data, making notes and modifying documents as required, companies may lose evidence through accidental misfiling. If multiple investigators all store data in unique locations for safekeeping, the result is fractured case files that are almost impossible to reconcile. For improved case management, native collaboration is key.

Active Automation

Data entry is now a crucial part of case management, since millisecond transactions or access requests can show intent on the part of potential bad actors or may help investigators track down key evidence. The challenge? Human case managers can only input data so quickly. With speed comes the potential for error. Automation, meanwhile, can help eliminate the chance of data-entry errors by allowing case management tools to automatically verify, record and securely store critical pieces of evidence. Then, human investigators can cross-check this data to ensure compliance, and spend more of their time actively solving current caseloads instead of struggling to keep up with growing data volumes. In addition, automation can help streamline the type and amount of data presented to investigators when they access case management tools. While it’s always possible for staff to drill down and discover key points of compromise, automated solutions can curate which information appears when first logging into the system to help investigators get up to speed and tackle immediate tasks.

Case management tools are no longer an option for companies dealing with mobile-savvy staff and the big data deluge. Best bet? Develop a solid investigative framework with solutions capable of handling data at speed, centralizing case management, improving collaboration and deploying automation.

Sources

http://www.military-technologies.net/2017/12/14/case-management-market-experiencing-massive-growth-forecast-to-2025/
http://www.banktech.com/security/is-your-fraud-case-management-system-holding-you-back/a/d-id/1315626

 

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About Column Case Investigative

Focused on the real-world needs of organizations handling investigations, Column Case Investigative is a workflow-driven, web-based case management solution for investigation management. Best practices case management features such as access control, activity tracking, reporting and compliance help your organization be more organized, efficient and profitable in managing investigations.